Customer Testimonials

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DealerRater Feb 5, 2021

Always greeted with a warm smile when I take my vehicle in for service. The sales experience was just as wonderful. I highly recommended this dealership.

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DealerRater Oct 11, 2020

AMAZING dealership. Once you step into the dealership, it seems like you are at an episode of the TV series CHEERS, where everybody knows your name, and glad that you came. Olivia is attentive, with a cheerful demeanor. Ms, Cindy in the parts department has a warm and receptive disposition (like a sister you wish you had) and always willing to help you find needed parts. Sometimes I love to stop in and just say hello. I really love this place Golden

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DealerRater Jun 23, 2019

I was impressed at how quickly I was attended to. Great service and always a joy to chat with Jaime with fantastic personality. Thank you

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DealerRater May 11, 2018

I set up our first appointment for the service of our car. It was easy and they knew who we were right away. They took the car in on time and it was ready within an hour, for an oil change and tire rotation. Word of advise....schedule an appointment and Tuesdays and Wednesdays(they are slower).

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DealerRater Nov 26, 2017

Our salesperson Diana Vega, was amazing giving us the best deal ever and most importantly what we had asked for. We truly recommend her service

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DealerRater Aug 30, 2017

It started by being met in the parking lot by a friendly, helpful salesman, Jorge Talovera. Jose Cansdales then worked with us throughout the process and is an outstanding professional. As we moved through the decision making, financing and then the sales paperwork we were treated by everyone involved with kindness, friendliness and good humor from start to finish. My wife and I both commented that this was the best car buying experience that we have ever had.

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DealerRater Jun 24, 2017

To begin with, I really want to thank Bert Ogden Manager Nelson Garcia for his management professionalism in regards to informing on pricing, product, and sales of my new vehicle. Special recognition goes out to Saleswomen Diana Vega for going out her way to giving me the best customer service in Procedures for car purchase like rental, tint, accessories, etc..... The Best to allllllllllll give my word on this.

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DealerRater Jun 23, 2017

My first stop was at bert ogden nissan. The sales person Diana Vega treated us with alot of respect and Professional Service. Then after visting other nissan dealerships we decided to come back to Bert ogden nissan to purchase our vehicle. The sales person and Mr Cruz the manager took the time to get us the best deal posible. And they did, I got an excellent price and great customer service from ever person at bert ogden nissan. I recommend bert ogden nissan for your next vehicle purchase from a new to pre owned vehicle.

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DealerRater Mar 15, 2016

The service provided was very fast and friendly. Jose Cantu approached us and showed us vehicles within the price range we asked for without trying to get us to go up on price. He also mentioned that he didn't want to give us false information when we asked a question he didn't have an answer to, which helped us feel at ease that he wasn't just trying to sell just any car to us. He was very nice and well mannered. Cole Denckla also helped us out with financing in a big way, the stress and hassle ...

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DealerRater Nov 29, 2015

I cannot find a survey where we can rate the salesman. But, I do want you to know that Alan Marquez was efficient, honest, and very pleasant to work with. He has followed up and checked on my satisfaction. He has made my experience with Bert Ogden very pleasurable, and I would recommend him, specifically.

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DealerRater Jul 31, 2015

This guys are the bomb! I traded in my truck and didn't ask for a down payment. The customer service is great! The best part is that payment change very little!

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DealerRater Jul 31, 2015

Want to thank josh and Nahum for making my buying experience here at Bert Ogden a very pleasant and stress free one. Thanks for everything!

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DealerRater Apr 29, 2015

About two months ago, I was looking around for a new car. Mr. Juan Aguilar was very helpful and assisted me in the purchase of my car. He adviced me on the new 2015 Pathfinder and showed me all the features of this new model. He was very patient and answered every single question that I had. On the other hand, Mr. Santiago Balderas guided me step by step through out the finance process on this purchase. All I can say is that your employees were extremely friendly and helpful. I really had a great time buying my car in your ...

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DealerRater Apr 23, 2015

his is my 3 vehicle purchase at this dealership. I just purchased the 2015 Rouge, and it's a sweet ride. Omar Ochoa my salesman was great and answered all my questions (and I had alot of them) . Plus he showed me how to use all the new technology on my Rouge. Gabriel, the finance manager helped me get the deal that fit my budget. I really appreciate the hard work Gabe did to get me the best finance deal. Great customer service guys! Thank you!

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DealerRater Apr 8, 2015

Purchased 3 cars since 2012 at Bert Ogden-McAllen and would highly recommend for anyone to make their car purchase there. Ruben Quintanilla and Ernie Fong were friendly, professional and made our shopping experience a great one!

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DealerRater Apr 2, 2015

The entire shopping process was great. Dealership staff were attentive and considerate from beginning to end. Next day follow up was also excellent. Overall outstanding experience!

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DealerRater Sep 23, 2014

No dealership in the valley has a staff as professional as Bert Ogden Nissan. Mr. John Barraza is absolutely fabulous, knows his stuff. I recommend this dealership to anyone that is looking for the best deal in south Texas

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DealerRater Aug 2, 2014

The moment I walked in to the show room I was greeted with a friendly smile by everyone they wanted to assist in my buying experience. I had a great salesperson and General manager that assisted! The Finance advisor was very efficient as well. I've recommended friends to the dealership and they were happy buying customers too. The professional attire of all employees is a benefit. It speaks volumes of the expectation from dealership & management.

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DealerRater Feb 16, 2014

Went to other dealerships in my area was very frustrated with old bulling sales technique. Came to bert ogden nissan expecting the old bait and switch, Boy was I wrong. Jose Gomez was honest which is hard to find in the car biz. We sat down took 5 min to get to an agreeable price. We were in and out under an hour. Jose went over everything I needed to know, he wasn't rushed like on other lots to try and get a new customer. If any one reading this is thinking about a nissan and your in the RGV ...

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DealerRater Oct 31, 2013

I took my Nissan to your dealership for service and I was pleasantly surprised to see Mr. Juan Gonzalez back in the service department. he was gone for awhile but know he's back, he was the sole reason I took my SUV to your establishment in the first place. his personality and professionalism always made me feel welcomed. I always made sure he was the one taking care of me and my vehicle. he explains everything to where I can understand and always does it with a smile. I am also a business owner and know how hard it ...

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DealerRater Jun 28, 2013

Great Improvement from the past. Friendly associate, that made me feel at home. Fast service. THANK YOU!! I will be back to visit for all my service needs.

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DealerRater May 8, 2013

Good experience from beginning to end. Salesman Adlofo Ramirez did a great job to find the vehicle I was looking for at the price I required. He was very respectful and made my wife and I feel comfortable while visiting the dealership. We usually buy our vehicles in San Antonio because of price and selection, but found that Bert Odgen Nissan has a great selection of quality cars and were great to work with to get the deal done. I drove off the lot with the car on the same day and even decided to buy the extended warranty which ...

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DealerRater Mar 28, 2013

Comig to this dealer was a very good experience. Joey, hte sales person was VERY friendly and super nice to me and my daughter. He explained everything with detail and made sure I understood. He worked on the price and payments as much as he could. Overall i'm satisfied with my experience.

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DealerRater Mar 20, 2013

Dealership exceeded my expectations. Customer service exerience was great evenmore so from the sales person Cole Denckla. He helped me find the exact car I wanted and went out of his way to make sure I left very satisfied. I went there to browse but the experience was the one that made me want to but from Bert Ogden Nissan and not another Dealership. My overall experience was great and I really liked the fact that Cole followed up afterwards just tomake sure I was sattisfied with my purchae. I would recommend Bert Ogden Nissan for your next car purchase ...

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DealerRater Mar 12, 2013

Our experience at Bert Ogden Nissan was exceptional. Erick Gomez met us at our car with an attitude of respectful, caring service. Being "young" senior citizens (65), Erick was extremely patient and attentive. Every car we showed interest in, Erick would bring it around for us to drive. We probably drove 10 cars. He would quietly sit in the back seat, answer our questions and teach us how to use the technology on each car. Erick never rushed or pressured us, which we really appreciated. He always seemed to be sincerely enjoying his job which made it a very pleasant ...

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DealerRater Jan 31, 2013

it was a great experienced. There was no time delay, went on a Monday made the deal and was driving my new Nissan Armada home on Wednesday afternoon. John, general manager was professional and courteous, same as Robert Putty. Would highly recommend this dealership.

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DealerRater Jan 22, 2013

Had and awesome experience, the staff was great to work and deal with!!!!! I really like their prices and inventory....Most definitely recommend them!!! Again thanks for great service!!!

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DealerRater Nov 24, 2012

HI. My name is Roxanne. I owned a mazda 3 but it was time For an upgrade And decided i wanted a rogue! I recently Just went into Bert Ogden nissan And purchased My first SUV a 2013 rogue. I was very impressed with the satisfaction That My parents And i received. Paula Regalado the internet sales manager was very helpful in satisfying our needs with what we wanted. Thanks a lot For your help i will be recommending you all to furture nissan owners! ๐Ÿ™‚

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DealerRater Oct 31, 2012

From the moment my wife and I walked into the dealership we were very impressed. We were greeted with friendly and genuine smiles. Joe, our sales consultant, and John (General Manager) went above and beyond even my expectations. This was our first new car purchase and we had a great experience. We are very pleased with the level of customer service of the employees at this dealership and would highly recommend it to anyone.

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DealerRater Oct 31, 2012

This is the second time that I have gone to this dealership to purchase a new car because the service that I receive is exceptional! The prices are very reasonable and they will do whatever it takes to make you happy and br able to walk out with a new vehicle. They worked with me until I was satisfied with the offer they gave me. I have been to many dealerships but this one tops them all!! Great Job!!!

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DealerRater Apr 27, 2012

I have bought FOUR Nissans from Bert Odgen in less then a yesr, I personaly love my personal salesman Richard, all I have to do is call him and let him know what I want and he will find it, drive it to my job so I can see it and then go back and sign papers and drive off..... I refuse to test drive any of the vehicles befor I sign papers for the simple fact that that since i started dealing with Bert Odgen I have choosen to leave all that in there hands.... Bert Odgen.... DALE GAS ...

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DealerRater Apr 21, 2012

I recently purchased my second new Nissan from Richard Acevedo III. I am very impressed with Mr. Acevedo because he is a very upbeat and courteous individual. He always tries his best to understand what the customer is looking for and makes shopping for a car an easy and enjoyable event. He stays with a customer all during the sales process, the financial process, during the delivery of the automobile. His positive attitude is contagious and this makes the customer feel great. There is nothing negative about this young man, and I can honestly say that if I am ever ...

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DealerRater Apr 14, 2012

Great service and delivery. Very impressed and would do business again with this dealership. Very happy with turn around on finding the truck we were looking for and Robert Lucio.

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DealerRater Apr 13, 2012

So glad I can tell you about the success I had buying a car from Bert Ogden Nissan last year. I probably wrote a separate review last year but my Nissan has been a better car than I ever hoped I could have. I had driven my previous car close to 100,000 miles and was due a new car. I looked at the Cruise and since my other car was a Malibu, I was ready to buy. It was my husband who said, Let's look at the Nissan. My Nissan is economical, as well as beautiful. It was if I ...

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DealerRater Apr 10, 2012

My husband and I had our previous vehicle for only 7 months. We then decided that the vehicle that we had purchased was not a vehicle that met the needs of our family. After speaking with different dealerships, we discovered that it was going to be difficult to trade in since we were upside down on our current vehicle. Frustated and tired, we pretty much gave up hope. Well, that was up until we met and spoke with rep. Robert Putty. My husband was there from morning up till late in the evening while I was at work. My husband knew ...

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DealerRater Mar 14, 2012

My experience with Bert Ogden Mcallen Motors, INC. The thought of purchasing a new vehicle is a horrendous thought alone, especially, in this economy. The last thing you need is for a car salesman to pressure you, which is the case in most car dealerships, but not at Bert Ogden. My partner and I had set our minds before hand that we would just walk in and LOOK around (key word LOOK). Well, we did look for about twenty minutes when we were introduced to Adriana Salinas, sales representative. The confidence in her shined from head to toe and it ...

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DealerRater Mar 1, 2012

Great customer service. Robert was a nice and very respectful person, and also very funny ๐Ÿ™‚ My husband and I had never come to this dealership and as soon as we stepped inside Robert right away went up to us with a smiled and asked if we needed some help.. Thanks a lot to Robert and Bert Ogden for a great experience.

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DealerRater Nov 10, 2011

I am very happy with the great customer service provided by Cyndi Fontenot. Excellent employee who goes above and beyond her duties. I feel she is an important key at bert ogden and a big reason why i purchased vehicle. Xavier Perez great salesman who goes out of his way for you. Financing Rick Guajardo very professional and polite. I am happy that although the begining i dealt with joe and benny who need a lot of practice on customer service i ended up working with a great group like cyndi, xavier, and rick who know and treat you with ...

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DealerRater Nov 7, 2011

These employees went beyond to ensure that I was getting a great deal and they really helped my first purchase be a positive and successful one. I am very happy with my new vehicle. They knew exactly what I was looking for and did everything possible to ensure I was happy with my purchase.

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DealerRater Oct 27, 2011

My girlfriend and I bought a Maxima from this dealership over a year ago. It has been a terrific car, we love it more now than when it was new. I have had no problems with the car, but I'm writing to tell you that your service department has an outstanding young man working there. His name is Romeo and I have been more than impressed with his knowledge and caring demeanor when I take the car in for service. It is hard in these times to find a person that actually listens and is concerned about our issues, ...

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DealerRater Oct 15, 2011

I bought my Nissan Juke color black a couple of weeks ago and my car came with some paint damages and some scratches. i was told if i set up an appointment that i could bring my car in to get that taken care of. i had problems getting someone to take care of the paint damages and scratches on my car because of time. i was told it had to be brought in during the morning because my car had to be taken care of differently than other cars because it was a black car. it took me three ...

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DealerRater Aug 5, 2011

First I would like to say thanks to Michael Castillo (customer service) and Chris Brown (salesman), they made my transition from my 2009 Nissan Sentra to my new 2011 Nissan Altima a smooth one. The Sales Manager also help me get me to a payment I could afford with little money down... they gave me far more for my trade-in than I expected. Thanks to all their hard work I am a proud owner of an Altima and I'm coming back in 2 yrs for a Nissan 370z. Thank You Ramon Garcia Jimenez II

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DealerRater Jul 23, 2011

Mr. Mike Castillo was and continues to be such a help. He is always there to help as needed. Whatever the concern, once I contact him, it is quickly taken care. His customer service ways are truly an asset to me. I certainly hope that the dealership regards also regards him in the same manner. Mr. Castillo is ready to serve, smiling and taking care of his customers.

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DealerRater Jun 26, 2011

They will try and work with you on give you other suggestions depending on how much is your budget. Although, on my experience that I have a particular car that I want, they tried to work within my budget and at gave me the best deal possible plus all the added features I want in my new vehicle.

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DealerRater Jun 16, 2011

miguel castillo went in and out of his way to make sure that we got exactly what we needed and put the extra effort that a stranger rarely puts for another stranger. he treated us like if he knew us forever, that was exceptional of him, selfless, and thus making himself a great person to deal with, which reflected on the dealership which at anytime i would recommend as the place to go deal with when needing a vehicle.

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DealerRater Jun 14, 2011

Juan Mendez epitomized the ideal salesman. He exhibited true professionalism and courtesy. He answered all our questions and always came back to check up on us whether to tell us that the aplication process was stilling getting worked on or simply just to acknowledge us. It is this quality that will make him an excellant employee in any job.

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DealerRater Jun 12, 2011

The overall experience was great. Have had an experience last year at the same dealership and was unhappy with the pressure and harrasment. This time everyone was great and there was no pressure and I got the deal that I wanted without the added stress. The only problem was the process lasted longer than I had planned, Part of the time was due to my not being able to contact my insurance. They were very helpful and I obtained from an on premis Insurance agent. No coffee, water or soda's in the machine. Cris did buy me a soda ...

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DealerRater Jun 12, 2011

Thank you Victor Flores for helping with my trade and getting me into the right car for me...I will send over my friends when they are looking for a car Please keep them away from carlos , thanks again norma

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DealerRater May 16, 2011

Our experience at Bert Ogden Nissen was initially a mixture of some frustration and questioning. However, it was due to our expectations not meeting the expectations of the management at the dealership. Had it not been for Red (Raymond McGarity) our sales representative we might have gone elsewhere. We first met him in late March during Sprint break while looking for a car. He was professional, genuine and was not at all pushy. He let us think things through and agreed to be available should we decide to purchase a car. We were looking at Nissen Sentras at the time, ...

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DealerRater Apr 29, 2011

We had actually decided on a vehicle at another dealership but my husband decided to stop by Bert Ogden one evening. He came back home so excited about the price of a Nissan Rogue which was a much better price than the vehicle we had set our eyes on. I wasn't a believer until I went the next day to see for myself. For a very small difference I would purchase a brand new vehicle instead of a 2008 model I had seen at Hacienda Ford. How can that be?? Well, it's true!!! Rich, our salesman, was very easy ...

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DealerRater Dec 7, 2010

I was a bit optimistic about dealership sales staff before going to check them out but I was blown away with how friendly the staff was. My salesman wasn't one of the annoying salesmen that tend to harass you verbally until you buy, he gave me the space I needed to make my decision. Miguel the CR/internet sales manager was very professional and friendly as well, offered me different protection packages at a good price and explained in detail how they will benefit me so I took them. Dalia at finance was very friendly and explained to me ...

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DealerRater Nov 23, 2010

The service advisor Ignacio Gonzales, was extremely professional in all aspects regarding the services on my Nissan Altima. He was extremely thorough in his explanation of the services my car needed. Mr. Gonzales also made recommendations on the services my vehicle would need. Everyone that I came in contact with was very pleasant and professional. A big thank you to the professionals at Bert Ogden Nissan!!! Thanks!

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DealerRater Oct 28, 2010

Customer service is very important to us and Bert Ogden Nissan gave us great customer service! The staff was friendly and they worked with us to get us the deal we wanted. My salesperson was Chuck and my after-market person was Mike Castillo. Both of them were extremely nice and professional. I would highly recommend Bert Ogden Nissan and we will continue to purchase our vehicles from them.

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DealerRater Sep 20, 2010

Wife and I went in for used car purchase after searching many other dealers and being pressured to buy. Jacob our sales person was the best, not once pressuring us to buy, even offering us to continue searching until we felt comfortable. After negotiating our deal, we decided to purchase our vehicle here. This is where the drama begins, the finance department. My negotiated $15,000 car would now cost me $29,800. Life insurance, disability insurance (both of which I have with my employer), service protection (which was touted as free oil changes), equipment protection, & gap insurance were tagged unto the vehicle ...

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DealerRater Aug 26, 2010

Mike Castillo is helpful and courteous. His attention to my car needs has helped me make the right decisions and have a happy stress free experience. He made sure that everything was taken care of without a long wait and I hadn't even remembered about a part that my car needed from before and they had it ready and waiting for me. What a pleasant surprise. Thank you Bert Ogden!

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DealerRater Aug 17, 2010

The salesman at Burt Ogden known as Little Frank was very patient and helpful during our visit. After test driving several different models, he was able to find the vehicle that was just right for our family. Miguel Castillo was also very helpful and friendly when it came to finding the right warranty package to protect our knew purchase. We also enjoyed chatting with Betty from finance, as she drew up our paperwork. She really made us laugh, even though she was going on her fourteenth hour of work.

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DealerRater Aug 8, 2010

We were shopping for two vehicles. Ulysses came out to aid us immediately and stayed with us throughout the day to make sure we were taken care of by all of the other service people who crossed our path. Ulysses was informative, kind and attentive. Later we dealt with Miguel Castillo who set us up with a comprehensive protection plan. Mr. Castillo was thorough and patient with his explanations of the three protection plans. We were extremely satisfied with our treatment and our purchases at Bert Ogden Nissan. Our special thanks again go out to Ulysses and Miguel.

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DealerRater Aug 7, 2010

The service was very good. The sales people were very attentive. They helped me get the deal I wanted. I have gone back once to ask information about my vehicle and they were so willing to help. I was very pleased cause I feel comfortable coming back with any question I might have

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DealerRater Aug 7, 2010

I dealt with another Rio Grande Valley dealer and literally was disrespected. Bert Ogden was really professional, courteous, and respectful. Not to mention they had the exact vehicle. I will certainly be purchasing my next vehicle from the Ogden family of car dealership.

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DealerRater Aug 5, 2010

This is the first car for our 16 yr. old daughter. We were concerned about safety and performance in a car. The people at Bert Ogden Nissan in McAllen were very polite. They took their time in explaining all the details about the car. They went into full detail about the warranty and extra coverage we could purchase. We felt very comfortable about the price we met on and about the financing we were offered. We very very pleased and are now looking into buying a nissan maxima with them.

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DealerRater Aug 1, 2010

Let me tell you that my experience with Bert Ogden was fantastic. They were extremely friendly and helpful and, most of all, PATIENT. They answered all our questions and made sure we got into a 2010 Nissan Sentra and even helped us with financing. Being this my first experience with a new car dealer, I think I couldn't have done better with anyone else! Thank you so much Bert Ogden, you rock!!!!

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DealerRater Aug 1, 2010

Our salesman was Ulysses and he was very helpful and friendly with everything. He was very knowledgable about the cars, options, warranty and financing and got us a great deal. This is our second car from Bert Odgen Nissan and we will be back for our future needs.

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DealerRater Jul 17, 2010

I had a wonderful experience while shopping for my 2010 Nissan. I highly recommend Bert Ogden Nissan to my family and friends. Both Mr. Trammel and Mr. Castillo made my experience enjoyable, and I feel completely satisfied with my decision. Again, thanks to their expertise and their customer service relationship...I highly recommend this dealership to anyone. 100% satisfied customer. Thanks, Bert Ogden!!! M. De Leon

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DealerRater Apr 28, 2010

I live in Brownsville and made the mistake of buying my nissan sentra at charlie clark. After I bought it I started having problems with the gas tank and took it in for service. They tried fixing my problem 3 times but were useless. I got so frustrated that I decided to drive to Mcallen and take it to Bert Ogden. A guy named Mario explained to me what the clark dealer was doing and why the problem was still there. He was extremely professional and polite. After I explained where I live they worked with me and fixed my gas ...

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