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Customer service at Nissan Bert Ogden Mcallen was incredibly bad.I went to get my car's battery changed after a diagonsitc test that was leaking..my car left me stranded and the service advisor will ask for my car to test the battery...when my car won't work.i manage to take the battery to the dealership service at Nissan Bert Ogden Mcallen and they won't sell me a battery. The service advisor wont sell me a battery even when I was willing to pay for it. I just wanted to get my car back running to ... Read More DealerRater - Apr 19, 2025
Buena experiencia y atención por parte del vendedor Jorge Talavera, intercambiamos un carro por una Nissan kicks y Jorge nos ayudó para obtener la mejor negociación e incentivos con el equipo de finanzas. Pregunté por él, está dispuesto a que salga con su auto nuevo satisfecho.
Our salesperson Armando was very helpful and with us thru the entire process. We are very happy with our purchase. The process was vert smooth. Thank you
Sales person and manager very helpful. And very patience with us as customers. Answered all questions and Fianance Manager as well very professionals all team did everything to get me approved with my vehicle purchase. Appreciate all the effort they imput.
Great place to buy a vehicle and get it serviced! Always a great experience at this store.
Always great experience
Manager Gabe and sales associate Jorge T. Were just amazing. Found what I wanted and got me the best price around. Financing was a breeze, quick and easy. Thank you to the Bert Ogden Nissan of McAllen. Say hello to oil changes for like and service with a smile.
Took me over 6 hours on a Saturday to make deal. It work out finally but need insurance. By this time my company was closed. So a sell agent hock us up with an agent. RATE was great. But no insurance information resevered by us. YES, we got Car but cannot or will not because NO proof of insurance was received after giving $299 to start policy. NOT HAPPY.
Tony and Moises made my car buying process (and decision to purchase) so smooth and stress free. I know without a doubt that I made a well-informed car buying decision without hard pressure sell and pushy tactics. Tony and Moises helped answer my questions, were patient, and very knowledgeable about the car I was interested in. They handled themselves professionally and with confidence and pride in helping me find the car I wanted and needed. I cannot thank both of them, and the gentleman in Finance that helped me on the day of my purchase, enough. Much appreciated attention to ... Read More Google - Jun 8, 2024
(Translated by Google) I am very grateful for excellent treatment!! Thank you Kevin Pérez and Daniel Gonzalez! For your attention 🙏🏻❤️ (Original) Estoy muy agradecida un trato excelente!! Gracias Kevin Pérez y Daniel Gonzalez! Por sus atenciones 🙏🏻❤️
We were allowed to charge our Chevy Bolt Euv. Great service
Good service, excellent people.
(Translated by Google) Excellent service (Original) Excelente servicio
(Translated by Google) Excellent (Original) Excelent
Great service! Salesman Santiago Cazarez was very professional and on point with his sale. A1 service 100% recommended.
Extremely satisfied, great customer service, sales man David Figueroa helped us out with getting the right price .quick negotiations he was very clear with communication and overall trustworthy. I didn't feel pressured to buy,he listened to what we needed. So what are you waiting for don't hesitate to stop by and get your next car you will be in good hands.
Great service
Me and my girl went there today to trade in our car. The salesman Angel was great! He was patient and very fast with the whole process. I would definitely recommend asking for him if you’re in the market.
I called the service department, someone answered. I asked if I could get in for an oil change and tire rotation, to which she said yes and scheduled me for the same afternoon. The current team there has continually gone above and beyond in addressing my vehicle's service
(Translated by Google) Excellent service, I recommend it (Original) Excelente servicio, lo recomiendo
Jorge and Omar gave me the best help on my new purchase
I left the dealership with my dream car and a big smile on my face, all thanks to Angel, exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience! Enjoyed working with Angel, he was very professional and took care of all our questions/concerns.
(Translated by Google) Excellent treatment, fast and resolved all my doubts, excellent seller, I give it a 10 (Original) Exelente trato rapidez y resolvio todas mis dudas exelente vendedor le doy un 10
(Translated by Google) None (Original) Ninguno
From the beginning to the end, the customer service was impecable. I was pleased with the help the sales consultant provided me and how transparent they were with my inquiries. Thank you
Angel was very helpful with purchasing my first vehicle ! Buying a vehicle with angel was 0 chance hard. Very good sales person hands down
(Translated by Google) Ask about the namesake Daniel! (Original) Pregunten por el tocayo Daniel !
(Translated by Google) The people who assisted us treated me very well, both the sales agent, the young Sergio, and the Manager, Mr. José, were very friendly, excellent treatment. (Original) Me trataron muy bien las personas que nos atendieron tanto el agente de venta el joven Sergio como el Gerente el Sr. José se portaron muy amables execelente trato
Today was a memorable experience for me. I went in for one thing and ended buying a new 2024 Nissan Rogue. I want to thank Ignacio (Nacho), Tony, Diana and Joshua for making this business transaction so pleasant.
(Translated by Google) Everything was very good, good treatment from the seller, from the finance man, not a single complaint, everything was fine (Original) Todo muy bien, buen trato del vendedor, del señor de finanzas, ni una queja, todo bien
Had a problem with something and the general manager was amazing!
Selena was very attentive polite, and everything ready on time. I always go with her.
Had to have Def. System replaced in 2019 titan diesel. They ordered parts had them off and back on same day service. This was warranty work done, they treat all customers equally warranty or non warranty service.
Whole process was smooth and easy Everything was explained good
Great experience! Alex is the best salesman ever. He was positive all the time when I wasn’t. He got me the deal that I was looking for. Appreciate everything they did for me. They definitely went above and beyond. Look for Alex if you are looking to buy a new car.
Super pleasant people to work with. The place is clean and they work quickly. Our sales person was Tony. We couldn’t close on a deal but he was a great and honest guy, did his best to meet our demands. Highly recommend anyone to work with him if they need a vehicle.
We had Dumb questions, helpful staff!
(Translated by Google) Very good service. (Original) Muy buen servicio.
Great and friendly service.
Free oil changes For Life on any New Nissan!!!! 0 interest on some qualifying vehicles!!! Who does that? We are so happy we chose Nissan ❤️ I would definitely recommend
Thanks to Selene, and Mr Francisco, actually all people at service area, they are awesome
Great service, but Hector was a truly professional person, he was more than ready to answer any question, he deserves a 10
Good
I am speechless, today was such a great day! Hands down the best service one can receive. This is your sign to purchase your vehicle here, make sure to ask for Bethany Herrera to book your appointment and Jorge Talavera to help choose your dream vehicle. Finance department was great, everyone here will treat you amazing! I purchased this beautiful SUV and the process was fast and easy! THANK YOU BERT OGDEN NISSAN OF MCALLEN! DALE GAS!
Great Service by Daniel & the Financial Guy
Very friendly staff especially Lydia Marcia.
Extra mile to help deliver from Sergio
I went in for an oil change. Lydia took my information and informed me of needing a new air filter and cabin air filter which she informed me would about $135 before taxes. Shock with the prize I said no but then asked just to clarify the cost. I had to ask another person from Service dept bc didn't see Lydia. Service people focus was getting customer to buy a service without providing service discounts or trying to assist customer in what these services include. I had to research the services and then ask them to clarify. They just wanted ... Read More Google - Apr 7, 2024
Very good service..Ignacio n Diana in Mcallen helped me get my dream car they are very friendly will recommend to everyone 😀
This place was a good experience looking for a car.Tony salesman was so helpful on everything.Kevin Perez was good at his job.All dealership should have people likes this working for them. Awesome experience.
Best customer service you can experience. Sales guys are very helpful for what your looking for and try and make the process of buying a vehicle as fast as possible.
He do the service quickly and fast
I purchased a car while in the hospital having surgery and Hector Mejia was amazing not only we closed on the transaction but he also follow up with me to see how I was doing after surgery
It was fast and on the money
I had a great experience as it was a smooth process on the day of purchase. Salesperson Sergio Q. was great. Finance individual who assisted me had great customer service.
Amazing service from Hector Mejias sales representative. He made my experience so easy he was very responsive and I was able to complete my purchase while been admitted to the hospital he even took the extra mile to deliver car to my Home and else check on me to see how I am doing and wishing me a speedy recovery. Hector was very detailed covering financing rates and information about vehicle.
I was able to get a newer vehicle at almost the same price , close to what I was already paying with my same interest
Very helpful , answered all my questions to the best of their knowledge. Kind and energetic
What an experience! Who said car shopping was hard?? No side talk, no husslin! Our salesman was friendly, not pushy and answered all the questions I had. I know they have have to sell but I never felt pressured and he was very professional! Thanks Hector Megias! We got the car I wanted (Nissan Versa) for my daughter and she loved it! 👌🏼 Best price and definitely the best customer service from all the staff at Bert Ogden Nissan on N Jackson. Thank you 🙌🏼
Had a great experience. Jennifer Barrios was great. She followed up with me through text and was not pushy at all. Worked with me on the exact vehicle I was looking for and gave me a great price and service. 5 stars ⭐⭐⭐⭐⭐
Very pleasant experience, did not hover and allowed me to make the best decision for me and my family…and I love my new car!!!
The salesman Hector was awesome. He did everything to help us.
They were very helpful! Jenny was very sweet and worked with us on numerous things showing us how to do them. The manager Nacho was also very good about answering our 100’s of questions. They made it so easy to buy!
Do not buy a vehicle in this Bert Ogden! We Bought a New 2023 Rogue in March 2023 and I have been having so many issues with it. They tell you when your vehicle stays overnight they will loan you a vehicle which is not true! They always say they don't have any available. The Service Manager says "Nissan only sends us the car and we sell and fix them that is it!" We've bought new cars in other Dealerships and never had this bad service like this one! Google up Nissan Roque's and there are a ... Read More DealerRater - Mar 12, 2024
Wonderful customer service! Tony helped me and answered all my questions. I purchased my first car and love it. Definitely recommend this place!
Very nice service and very friendly people
routine oil change, fast service
Everything was ok except at the end. They never call me or informed me that my car was ready. I had to go ask and they found my paperwork in the middle of a stack of other orders.
Anybody looking to purchase ask for Katherine! It was a pleasure working with Katherine, from initial contact - she was immediately on work mode to assist me in buying a car. Very smooth and easy experience, and very thoughtful of me when I expressed my budget - and I was not pushed to purchase more than what I asked for. Very good experience!
Jonathan, Daniel & Brenda were very kind.
Went to fix tire.but wasn't able to fix..so best option was to buy tires in stead on my 2024 brand new pathfinder ..well now on more newer tires..new on new
Thrilled with the car buying experience. Staff was polite and helpful , not pushy at all.
Salesman Alec and Finance Omar helped us with my daughter’s car purchase. These guys are hardworking people and are really passionate about what they do. Good job guys 👍
Just purchased my vehicle with David he was amazing and ontop of everything thank you for getting me into a new vehicle 100% recommend David